The PMG Advantage

EXCEPTIONAL CLIENT SERVICE

PMG’s vision is to provide exceptional service by including an in-house Owners Service Department (OSD) to assist with all owner service requests, work orders, key/fobs distribution, gate remotes, directory updates, parking permits and any general questions regarding your community. 100% of calls will be answered by live personnel 24/7. Additionally, PMG strives for 100% client satisfaction by surveying all of the owners annually to evolve PMG and build stronger partnerships with its members. PMG is the only management company that offers this level of service.

CERTIFIED MANAGERS AND DEVELOPMENT

Every community manager at PMG is certified through the Community Association Institute (CAI). Additionally, we have monthly continuous management development training (MDT) programs for all managers. MDT educates our managers in subjects ranging from the understanding of financial statements / investments to contract negotiations to on-site mechanical systems with preferred contractors. PMG provides a more comprehensive training program to ensure the manager implements the best value to your community.

EXCLUSIVE SMARTPHONE APPLICATION AND BOARD PORTAL

PMG understands everyone has a busy life and convenience is one of the keys to client satisfaction. With our innovative technology, PMG is one of the only management firms in Southern Orange County with an application for any device – mobile, tablet or desktop. With the app, our residents can easily pay on-line, create and track work orders, and track architectural applications on-line.

Furthermore, PMG has created a board portal which offers 100% transparency regarding the status of work orders, violations, architectural applications and action lists.

PREFERRED VENDOR PARTNERSHIP

PMG considers our vendor partnerships to be another key to client satisfaction. With the owner and president’s previous experience in construction (community re-pipes, construction defects, waterproofing, reconstruction) PMG understands the added benefit of strong vendor relationships which will save the associations money and provide the best value to the community. PMG has the knowledge needed to communicate with the manufacturers regarding their products and link that information to a list of vendors/contractors that have been trained or certified by the manufacturer to install their product. This ensures the association gets proper installation and a full manufacturer’s warranty. Additionally, the construction experience is beneficial when reading through construction proposals and understanding profit margins. The combined community management and construction experience behind PMG will lead associations to the best contractor for the job for the best value.

EMPLOYEE AND CLIENT RETENTION

At PMG, we invest in every person that works for this organization. We believe if you take care of your employees with a flexible, friendly, and positive work environment; the employees will take care of the clients. This in turn leads to both employee and client retention with minimal manager turnover and association disruption.

MONTH-TO-MONTH MANAGEMENT AGREEMENTS

We are so confident with our unique management style and innovative technology here at PMG, that we are happy to offer month-to-month management contracts. We don’t believe any association should be tied into a 12 month management agreement.

COMMUNITY INSPECTIONS

In order to maintain and/or increase the value of your community, PMG conducts weekly and bi-monthly inspections as part of our full-service management agreement. These inspections are necessary to proactively manage the maintenance of the community and pursue violation enforcement. Our innovative software allows the manager to create work orders and violation notices on the spot to save time and free up the manager to focus on other client concerns.

SENIOR MANAGEMENT

The status quo for community management companies is correspondence from upper management during periods of difficulty. At PMG, our upper management team proactively contacts board members on a minimum quarterly basis to ensure the community managers are upholding the vision of the company. We strive for open lines of communication with the board members to continually re-evaluate and improve our level of service. Additionally, the owner and president of PMG oversees all of the new community transitions with a comprehensive checklist to ensure a smooth transition every time.